Privacy Policy

This Privacy Policy explains how the application ShopVerse collects, uses, stores, and protects your personal information. By using the App, you agree to the practices described in this Privacy Policy.

The App is owned and operated by SYRverse, which is responsible for processing and safeguarding your data in accordance with applicable laws and regulations.

Last Updated: 12/11/2025

---

1. Information We Collect

We collect different types of information to provide and improve our services. The information includes:

1.1. Information You Provide to Us

a. Account Information:

• Username
• Phone number (required for login)
• Email (optional)
• Profile image
• Birthday
• Gender
• Language preference (Arabic/English)

b. Addresses:

• Latitude & longitude
• City
• Area
• Street
• Building number
• Additional notes

c. Store Owner Information:

• Store name
• Owner name
• Category selection
• Logo & cover image
• Phone number
• Working hours & days
• Subscription plan details

d. Used Product Listing Information:

• Product images
• Description
• Price
• Phone number

1.2. Information Collected Automatically

a. Device Information:

• Device model
• Operating system version
• Device ID
• Device token for notifications

b. App Usage Information:

• Pages viewed
• Time spent in sections
• Buttons clicked
• Items visited

c. Location Information: (If enabled)

• Suggest nearby stores
• Validate delivery areas
• Auto-fill addresses

d. Cookies and Analytics:

• Improve performance
• Track usage patterns
• Provide personalized recommendations

1.3. Information Collected Through Interactions

a. Chat Messages:

• Support conversations
• Order-related communication
• Dispute resolution
• Safety and moderation

b. Orders:

• Items purchased
• Quantities
• Prices
• Delivery address
• Coupon used
• Payment method
• Order number
• Order status
• Delivery fees

c. Notifications:

• Notification history
• Whether notifications were read
• Device tokens

2. How We Use Your Information

2.1. To Provide and Improve Services

• Create and manage accounts
• Enable browsing and purchasing of products
• Display store, category, and brand information
• Process orders and deliveries
• Offer personalized recommendations
• Provide multi-language support

2.2. To Communicate With You

• Order updates
• Chat responses
• Support and help
• Subscription renewal notifications
• Promotional messages and offers

2.3. For Store Features and Management

• Managing store subscriptions
• Uploading products
• Tracking sales and analytics
• Displaying ratings, reviews, visits, and followers

2.4. For Safety, Fraud Prevention, and Compliance

• Verifying user identity
• Preventing unauthorized access
• Monitoring suspicious activity
• Settling disputes
• Enforcing Terms of Use

2.5. For Marketing and Personalization

• Sending offers
• Highlighting products or stores
• Displaying home banners
• Distributing loyalty points and coupons

3. Legal Basis for Processing (GDPR Compliance)

We process data based on:

a. User Consent

• Notifications
• Location access
• Marketing messages

b. Contractual Obligation

• Processing orders
• Managing subscriptions
• Enabling chat communication

c. Legal Requirements

• Preventing fraud
• Responding to authorities

d. Legitimate Interest

• Improving app performance
• Running analytics
• Ensuring security

4. How We Store and Protect Your Information

• End-to-end protection for login data
• Encryption during data transfer
• Secure database storage
• Access control protocols
• Regular security updates
• Monitoring unauthorized attempts

While we use industry-standard methods, no security system is 100% guaranteed.

5. How We Share Your Information

We do not sell personal data to third parties.

5.1. With Stores

• Order details
• Delivery address
• Phone number when necessary

5.2. With Service Providers

• Cloud hosting services
• Payment service partners
• SMS/OTP providers
• Notification service providers

5.3. For Legal Reasons

• Required by law
• Protecting safety
• Resolving disputes or fraud cases

6. User Rights

• Access your personal data
• Update or modify your data
• Request account deletion
• Withdraw consent (notifications, location, marketing)
• Object to processing (e.g., analytics, marketing)
• Request data portability

7. Children and Minors

• The App is not intended for children under the legal age of majority.
• Minors must use the App under parental supervision.
• Store creation and financial transactions are restricted to adults.
• We may verify age if needed.

8. Data Retention

We retain information only as long as necessary for:

• Legal obligations
• Business operations
• Order history
• Security requirements

When data is no longer needed, it is securely deleted.

9. Third-Party Links

The App may contain links to external websites or services. We are not responsible for their content or privacy practices.

10. Violations of Privacy or Security

If we detect:

• Fraud
• Abuse
• Unauthorized access
• Attempts to manipulate the system

We may suspend or terminate accounts and notify relevant authorities.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified through:

• App updates
• Email notifications
• In-app announcements

Continued use of the App means you agree to the updated policy.

---

Terms of Use

These Terms of Use govern your access to and use of the ShopVerse application and all its services. By using ShopVerse, you agree to comply with these Terms. If you do not agree, you must stop using the App immediately.

The App is owned and operated by SYRverse, which is responsible for ensuring compliance, enforcing policies, and maintaining platform integrity.

Last Updated: 12/11/2025

---

1. Definition of the Application and Its Purpose

ShopVerse is a multi-vendor digital marketplace designed for both customers and store owners. The App enables users to:

• Browse and purchase products from verified stores
• View product details, prices, specifications, discounts, and reviews
• Place orders, select delivery addresses, and track order progress
• Chat with stores using a secure in-app messaging system
• Receive notifications, offers, loyalty points, and promotional coupons
• Follow stores and manage a personalized favorites list
• List and sell used items through a dedicated used-products marketplace

Store owners can use ShopVerse to:

• Create and manage a digital storefront
• Upload products with images, pricing, and inventory information
• Receive and track customer orders
• Manage subscription plans and store analytics
• Communicate with customers through chat
• Monitor visits, reviews, followers, and performance metrics

2. The Entity Responsible for the Application

ShopVerse is operated by SYRverse, which is responsible for:

• Operating and maintaining the App and its services
• Protecting user and store data
• Managing subscriptions, accounts, and store verifications
• Handling complaints, disputes, and content moderation
• Ensuring compliance with applicable laws and policies

3. Targeted User Groups

a. General Users

• Browse and purchase items
• Receive offers and notifications
• Chat with stores
• Sell used products

b. Store Owners

• Open a store
• Add/manage products
• Subscribe to paid plans
• Receive analytics and sales reports
• Communicate with customers

c. Guests

Visitors browsing without creating an account. Some features are restricted until registration.

4. How the Application Works

a. Account Creation

• Users register using a phone number and OTP verification
• Profiles include name, language preference, location, and optional personal details
• Store owners must provide verification and subscribe to activation plans

b. Product Browsing

• Products are displayed by stores, categories, and brands
• Users can search, filter, and discover items through home banners and promotions

c. Ordering System

• Users add items to the cart, choose payment method, and confirm delivery location
• Orders pass through statuses such as pending, accepted, on road, completed, or cancelled
• Some orders may include coupons, loyalty points, or delivery fees

d. Loyalty Points System

• Users earn points based on purchases
• Points unlock levels, rewards, and special coupons
• Points cannot be sold, exchanged, or misused in any way

e. Chat System

• Users can chat with stores regarding products or orders
• Messages are monitored for safety and compliance

f. Store Subscriptions

• Store features depend on the chosen subscription plan
• Plans determine product limits, priority rank, analytics access, and reliability badges

g. Used Products Marketplace

• Users can list used products
• Listings are reviewed and approved before becoming public
• Fraudulent or inappropriate listings are removed

5. User Rights and Responsibilities

User Rights

• Access the App’s features as permitted
• Receive accurate product and order information
• Communicate securely with stores
• Request data deletion and access personal data
• Report inappropriate content, stores, or users
• Use loyalty points and coupons when eligible

User Responsibilities

• Provide accurate registration information
• Keep login credentials secure
• Use the App legally and respectfully
• Not engage in fraud, scams, or manipulation
• Not upload misleading, inappropriate, or harmful content
• Respect stores and avoid harassment in chat

Protection of User Information

Your data is protected following the ShopVerse Privacy Policy using encryption, secure servers, and access controls.

6. Rights and Obligations of the Company

Company Rights

• Verify users and stores
• Approve, reject, or remove products or stores
• Suspend or ban accounts violating policies
• Send notifications, banners, and promotional messages
• Modify or update the App’s features

Company Obligations

• Maintain App security and functionality
• Protect user and store data
• Respond to complaints within a reasonable time
• Ensure fairness in transactions and store management

7. User Agreement and Acceptance

To use ShopVerse, users must explicitly agree to these Terms of Use and the Privacy Policy. If a user does not agree, they must stop using the App immediately.

8. Objectionable Content Policy

ShopVerse has zero tolerance for objectionable content and abusive behavior. Objectionable content includes, but is not limited to:

• Hate speech or discrimination
• Harassment, bullying, or threats
• Sexually explicit content
• Violence or encouragement of illegal activities
• Any content intended to harm, intimidate, or exploit others

Any objectionable content may be removed immediately, and the responsible user may be suspended or permanently banned without prior notice.

9. Content Moderation, Reporting, and Blocking

To maintain a safe environment, ShopVerse provides the following precautions:

• A method for filtering objectionable content (including automated keyword filtering where applicable).
• A mechanism for users to report (flag) objectionable content, stores, or users directly from within the App interface.
• A mechanism for users to block abusive users. Blocking immediately prevents further communication and hides the blocked user's content from the reporting user's feed where applicable.

Reported content is reviewed by our moderation team, and appropriate action is taken within 24 hours, including content removal and user suspension or termination when necessary.

10. Policy Regarding Minors

• The App is not intended for users under the legal age of majority
• Minors must use the App under parental supervision
• Only adults may own stores or perform financial actions
• Age verification may be required

11. Actions Taken When a User Violates the Terms

If a user violates these Terms, the Company may take any of the following actions:

a. Warning

For minor or first-time violations.

b. Temporary Suspension

Applied when violations repeat or pose risks.

c. Permanent Ban

Issued for serious violations including:

• Fraud or scams
• Harassment or abuse
• Manipulating reviews or loyalty points
• Posting harmful or illegal content

d. Canceling Orders or Subscriptions

When misuse affects transactions or platform integrity.

e. Legal Action

If a violation results in harm, financial damage, or legal risk.

The Company may also remove inappropriate:

• Products
• Used product listings
• Reviews
• Messages
• Store accounts

12. Contact Us

If you have questions, complaints, or requests related to privacy, you may contact us at:

Email: syrverse@gmail.com

Phone: +963 944 700 302

Address: Hama, Syria