ShopVerse Policies

Privacy Policy EN

This Privacy Policy explains how the application ShopVerse collects, uses, stores, and protects your personal information. By using the App, you agree to the practices described in this Privacy Policy.

The App is owned and operated by SYRVERSE, which is responsible for processing and safeguarding your data in accordance with applicable laws and regulations.

Last Updated: 12/11/2025

1. Information We Collect

We collect different types of information to provide and improve our services. The information includes:

1.1 Information You Provide to Us

• Account Information: Username, phone number (required for login), email (optional), profile image, birthday, gender, and language preference (Arabic/English).
• Addresses: Latitude & longitude, city, area, street, building number, additional notes.
• Store Owner Information: Store name, owner name, category selection, logo & cover image, phone number, working hours & days, subscription plan details.
• Used Product Listing Information: Product images, description, price, phone number.

1.2 Information Collected Automatically

• Device Information: Device model, operating system version, device ID, device token for notifications.
• App Usage Information: Pages viewed, time spent in sections, buttons clicked, items visited.
• Location Information (if enabled): Suggest nearby stores, validate delivery areas, auto-fill addresses.
• Cookies and Analytics: Improve performance, track usage patterns, provide personalized recommendations.

1.3 Information Collected Through Interactions

• Chat Messages: Support conversations, order-related communication, dispute resolution, safety and moderation.
• Orders: Items purchased, quantities, prices, delivery address, coupon used, payment method, order number, order status, delivery fees.
• Notifications: Notification history, whether notifications were read, device tokens.

2. How We Use Your Information

• To Provide and Improve Services: Create and manage accounts, enable browsing and purchasing of products, display store/category/brand information, process orders and deliveries, offer personalized recommendations, provide multi-language support.
• To Communicate With You: Order updates, chat responses, support and help, subscription renewal notifications, promotional messages and offers.
• For Store Features and Management: Managing store subscriptions, uploading products, tracking sales and analytics, displaying ratings, reviews, visits, and followers.
• For Safety, Fraud Prevention, and Compliance: Verifying user identity, preventing unauthorized access, monitoring suspicious activity, settling disputes, enforcing Terms of Use.
• For Marketing and Personalization: Sending offers, highlighting products or stores, displaying home banners, distributing loyalty points and coupons.

3. Legal Basis for Processing (GDPR Compliance)

• User Consent: Notifications, location access, marketing messages.
• Contractual Obligation: Processing orders, managing subscriptions, enabling chat communication.
• Legal Requirements: Preventing fraud, responding to authorities.
• Legitimate Interest: Improving app performance, running analytics, ensuring security.

4. How We Store and Protect Your Information

We use industry-standard safeguards such as encryption during data transfer, secure database storage, access control protocols, regular security updates, and monitoring unauthorized attempts. While we use reasonable protections, no security system is 100% guaranteed.

5. How We Share Your Information

We do not sell personal data to third parties.

• With Stores: Order details, delivery address, phone number when necessary.
• With Service Providers: Cloud hosting services, payment service partners, SMS/OTP providers, notification service providers.
• For Legal Reasons: When required by law, to protect safety, or to resolve disputes or fraud cases.

6. User Rights

• Access your personal data
• Update or modify your data
• Request account deletion
• Withdraw consent (notifications, location, marketing)
• Object to processing (e.g., analytics, marketing)
• Request data portability

7. Children and Minors

The App is not intended for children under the legal age of majority. Minors must use the App under parental supervision. Store creation and financial transactions are restricted to adults. We may verify age if needed.

8. Data Retention

We retain information only as long as necessary for legal obligations, business operations, order history, and security requirements. When data is no longer needed, it is securely deleted.

9. Third-Party Links

The App may contain links to external websites or services. We are not responsible for their content or privacy practices.

10. Violations of Privacy or Security

If we detect fraud, abuse, unauthorized access, or attempts to manipulate the system, we may suspend or terminate accounts and notify relevant authorities.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified through app updates, email notifications, or in-app announcements. Continued use of the App means you agree to the updated policy.

Contact

• Email: syrverse@gmail.com
• Phone: +963 944 700 302
• Address: Hama, Syria

Terms of Use EN

These Terms of Use govern your access to and use of the ShopVerse application and all its services. By using ShopVerse, you agree to comply with these Terms. If you do not agree, you must stop using the App immediately.

The App is owned and operated by SYRVERSE, which is responsible for ensuring compliance, enforcing policies, and maintaining platform integrity.

Last Updated: 12/11/2025

1. Definition of the Application and Its Purpose

ShopVerse is a multi-vendor digital marketplace designed for both customers and store owners. The App enables users to:

• Browse and purchase products from verified stores
• View product details, prices, specifications, discounts, and reviews
• Place orders, select delivery addresses, and track order progress
• Chat with stores using a secure in-app messaging system
• Receive notifications, offers, loyalty points, and promotional coupons
• Follow stores and manage a personalized favorites list
• List and sell used items through a dedicated used-products marketplace

Store owners can:

• Create and manage a digital storefront
• Upload products with images, pricing, and inventory information
• Receive and track customer orders
• Manage subscription plans and store analytics
• Communicate with customers through chat
• Monitor visits, reviews, followers, and performance metrics

2. The Entity Responsible for the Application

ShopVerse is operated by SYRVERSE, responsible for operating and maintaining the App, protecting user/store data, managing subscriptions and verifications, handling complaints/disputes, moderating content, and ensuring compliance with applicable laws and policies.

3. Targeted User Groups

• General Users: Browse and purchase items, receive offers and notifications, chat with stores, sell used products.
• Store Owners: Open a store, add/manage products, subscribe to paid plans, receive analytics and sales reports, communicate with customers.
• Guests: Browse without creating an account (some features are restricted until registration).

4. How the Application Works

• Account Creation: Register using a phone number and OTP verification.
• Product Browsing: Browse by stores, categories, or brands with search and filters.
• Ordering System: Add items to cart, choose payment, confirm delivery location; order statuses include pending, accepted, on road, completed, or cancelled.
• Loyalty Points System: Points unlock rewards and coupons; points cannot be sold or exchanged for cash.
• Chat System: Communication regarding products or orders; messages may be monitored for safety and compliance.
• Store Subscriptions: Features depend on the selected plan (e.g., product limits, priority rank, analytics access, reliability badges).
• Used Products Marketplace: Listings are reviewed and approved before becoming public; fraudulent/inappropriate listings are removed.

5. User Rights and Responsibilities

User Rights

• Access the App’s features as permitted
• Receive accurate product and order information
• Communicate securely with stores
• Request data deletion and access personal data
• Report inappropriate content, stores, or users
• Use loyalty points and coupons when eligible

User Responsibilities

• Provide accurate registration information
• Keep login credentials secure
• Use the App legally and respectfully
• Not engage in fraud, scams, or manipulation
• Not upload misleading, inappropriate, or harmful content
• Respect stores and avoid harassment in chat

6. Rights and Obligations of the Company

Company Rights

• Verify users and stores
• Approve, reject, or remove products or stores
• Suspend or ban accounts violating policies
• Send notifications, banners, and promotional messages
• Modify or update the App’s features

Company Obligations

• Maintain App security and functionality
• Protect user and store data
• Respond to complaints within a reasonable time
• Ensure fairness in transactions and store management

7. User Agreement and Acceptance

To use ShopVerse, users must explicitly agree to these Terms of Use and the Privacy Policy. If a user does not agree, they must stop using the App immediately.

8. Objectionable Content Policy

ShopVerse has zero tolerance for objectionable content and abusive behavior, including (but not limited to): hate speech, harassment, sexually explicit content, violence, illegal activities, or any content intended to harm or exploit others. Content may be removed immediately and accounts may be suspended or permanently banned.

9. Content Moderation, Reporting, and Blocking

• Keyword/content filtering (where applicable)
• Reporting/flagging mechanism for objectionable content, stores, or users
• Blocking mechanism that immediately prevents communication
• Reports are reviewed and actions taken within 24 hours where possible

10. Policy Regarding Minors

The App is not intended for users under the legal age of majority. Minors must use the App under parental supervision. Only adults may own stores or perform financial actions. Age verification may be required.

11. Actions Taken When a User Violates the Terms

• Warning for minor/first-time violations
• Temporary Suspension when violations repeat or pose risks
• Permanent Ban for serious violations (fraud, harassment, manipulation, harmful or illegal content)
• Canceling Orders or Subscriptions when misuse affects integrity
• Legal Action if violations cause harm or legal risk

12. Contact Us

• Email: syrverse@gmail.com
• Phone: +963 944 700 302
• Address: Hama, Syria

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Merchant Subscription Agreement EN

• Subscription System (Plans): Periodic plans provide store features (product limits, priority, analytics). Merchant pays the selected plan fees to keep visibility and services active.
• Commissions and Sales: 0% commission. Merchant retains full sales value. App-store financial relationship is limited to subscription fees unless extra services are requested.
• Merchant Obligations: Keep data accurate, process orders professionally and promptly, assume responsibility for product quality and adhere to return policy.
• Renewal and Termination: Merchant must renew before expiry. On cancellation/expiry, products stop appearing; data may be retained for a limited period as determined by management.
• Content Management: Management may review uploaded products for plan fit and quality, and remove content violating standards.

Content & Safety Policy EN

• Used Products Marketplace: Listings are reviewed before publishing; management may delete non-compliant items.
• Chat Usage: Chat is for order/product inquiries only; harassment, fraud, and suspicious links are prohibited; conversations may be monitored for safety.
• Disclaimer (Used Marketplace): ShopVerse is a listing platform only; buyers/sellers are responsible for inspection and agreement.
• Takedown Policy: Reported non-compliant products/content are reviewed and action is taken within up to 24 hours.

Return & Exchange Policy EN

• Immediate Inspection: Buyer may inspect up to 5 minutes upon driver arrival. If unsatisfied, return immediately with the driver at no extra delivery cost, provided the store permits returns.
• Post-Delivery Returns: If returned after the driver departs, the buyer bears return delivery fees. Product must be unused and in original packaging.
• Defective/Non-Compliant Products: Buyer may request return or exchange; ShopVerse operations investigates to ensure fairness.
• Store Policy Dependency: Returns depend on each store/category; some categories may be non-returnable for health/operational reasons.

Shipping & Delivery Policy EN

• Delivery Times: Depends on store confirmation time and demand; ETA is displayed at checkout.
• Delivery Fees: Flat rate or zone-based; final cost shown before order confirmation.
• Receiving the Order: Customer must be reachable at the provided address; additional fees may apply for re-delivery if unreachable.
• Order Tracking: Live tracking with order statuses and communication options where available.
• Shipping Responsibility: Operations is responsible for product safety during transit; compensation/replacement may apply if damaged in transit.